Terms of Use

Acknowledgement and Acceptance of Terms of Use

This website is operated by the University of Newcastle (UoN) – ABN: 15 736 576 735.

These Terms of Use govern your use of the eCliPSE portal and the programs and packages contained within it, including access to eCliPSE via your computer or mobile phone at the website located at https://www.eclipse.org.au/. Access to, and use of, eCliPSE is subject to your acceptance of these Terms of Use.

By accessing eCliPSE, you accept and consent to, without limitation or qualification, all of these Terms of Use. Before using eCliPSE, please review these Terms of Use carefully.

NSW Health and UoN have an obligation to ensure the privacy and confidentiality of your personal health information. Your personal health information will only be used or disclosed in accordance with the NSW Health Privacy Manual for Health Information.

UoN reserves the right to amend these Terms of Use or the eCliPSE website and its programs without notice to you at anytime, however, we will post the amended Terms of Use onto the eCliPSE website.

You will be deemed to have accepted and agreed to the revised Terms of Use if you continue to use any login section of the site after notice of the revised Terms of Use has been placed on the site.

Your access to eCliPSE will commence upon our acceptance of your application for registration which will be confirmed to you via email and/or SMS.

• About eCliPSE

  eCliPSE is a free site that helps people with concerns about their mental health or alcohol and/or other drug use to access clinically proven online programs for these concerns. Use of eCliPSE is completely voluntary. It consists of self-help tools, factsheets, and intensive programs which target mental health and/or alcohol and other drug use issues such as depression and anxiety. The tools are interactive and include self-assessment, mood tracking, alcohol and other drug use monitoring, self-help tips, therapeutic modules (involving Cognitive Behavioural Therapy (CBT) and mindfulness-based stress reduction, as well as Motivational Interviewing (MI) techniques). Users interact with eCliPSE via the internet on their mobile phones and/or their personal computers. The intensive programs that have been developed in Australia and that are available via eCliPSE include DEAL, SHADE, Crystal Clear, MyHeLP, FFSP, the Domestic Violence program, MoRe, become and inroads.

  DEAL is an integrated treatment package specifically designed for young people aged 18–25 years with co-occurring DEpression and ALcohol use concerns (including binge drinking). DEAL consists of 4 modules that take around an hour each to complete. Ideally, the modules should be completed over a 4-week period. The CBT and MI techniques used in DEAL are designed to help manage both depression and alcohol use problems at the same time.

  SHADE (Self-Help for Alcohol and other drug use and DEpression) is a web-delivered psychological treatment package for co-occurring depression and/or alcohol and other drug use problems. SHADE is comprised of 10 modules that aim to teach skills for managing low mood and gaining control over one's drinking and alcohol or other drug use. The program is based on CBT, MI and mindfulness-based stress reduction. The 10 modules are designed to be completed one week apart and in sequence from 1-10.

  Crystal Clear is an online intervention, which uses MI and CBT methods to help people set and work towards goals regarding their ice use such as quitting completely, reducing drug use, and using in a less risky manner.

  MyHeLP (My Healthy Lifestyle Program) is an innovative, evidence-based psychological treatment for improving physical health in people with mood, anxiety, or psychotic symptoms. The online MyHeLP program contains 5 modules with interactive components, including video demonstrations, voiceovers and in-session exercises. The modules are focussed on tobacco use, physical activity, healthy eating, healthy mood, and healthy sleep.

  The Family and Friend Support Programs are a set of online interventions and support packages designed by experts to help families and friends supporting a loved one who may be using ice, alcohol and/or other drugs.

  The Domestic Violence program is designed to provide people with information about how they can help support themselves, or a family member or friend, who may be experiencing some form of violence.

  MoRe is a web-based and phone application program that has been designed to support people who have experienced depression and anxiety in their life. The program includes a mood monitor to allow users to track their mood over a period of time, and interactive modules that include specific strategies to address rumination and related metacognitions associated with worry and anxiety.

  become is an online program underpinned by research and the importance of peoples' stories to support those who have experienced trauma in their life, and who use alcohol and other substances. become includes interactive modules that each contain new ideas, information or techniques for participants to consider and re-shape their own stories to gain help and feel less alone on a difficult journey.

  inroads is a program developed for young adults with concerns about their anxiety and drinking. Over 5 online modules, the program will help you develop new skills to encourage you to think about your use of alcohol and overcome anxiety.

• Who is eCliPSE for?

  eCliPSE is designed for people that are over the age of 16. If you are under 16 years of age, then please do not use eCliPSE. If you are under 16 years of age and are seeking support for your mental health or alcohol and/or other drug use, please use eHeadspace located at https://www.eheadspace.org.au/.

  eCliPSE is designed for people concerned about their mental health or alcohol and/or other drug use. eCliPSE is not a substitute for clinical or medical treatment and advice. Please contact your treating medical practitioner or crisis lines such as the Mental Health Line: 1800 011 511 or the Alcohol and Drug Information Service: 9361 8000 (Sydney) or free call 1800 422 599 for assistance with accessing mental health and alcohol or other drug treatment and advice.

  If you are at risk of harming yourself or another person you should not use or continue to use eCliPSE, but should seek urgent medical advice from either your treating medical practitioner, mental health care professional, an emergency department of a hospital, or, if in immediate danger, call Triple Zero: 000.

  As the laws of other countries may differ from Australia, eCliPSE is designed to only be used by people who are residents of, and located in, Australia. You must not use eCliPSE if you live in, or are located overseas.

• Risks and benefits

  eCliPSE offers a set of tools, resources and programs that aim to benefit users by:

  1. Helping them to better understand their moods and alcohol and/or other drug use.
  2. Helping them to better understand the things, or situations, that trigger mild to moderate stress, anxiety, depression, or alcohol and/or other drug use.
  3. Providing tips for minimising triggers, and coping with/managing mild to moderate stress, anxiety, depression, or alcohol and/or other drug use.
  4. Providing interactive self-help instruction and guidance for managing a wide variety of symptoms related to mild to moderate stress, anxiety, depression, or alcohol and/or other drug use, using reputable therapeutic techniques.

  eCliPSE does not 'treat' you, nor replace treatment provided by a health and/or mental health professional. eCliPSE is designed to work with any ongoing treatment you are already receiving for your mental health or alcohol and/or other drug use concerns.

  UoN and NSW Health are not responsible for monitoring your use of eCliPSE, nor your responses, and are not required to follow up with you regarding your care outside of the automated interactivity of the program. Therefore, there are risks associated with the use of eCliPSE, including:

  1. The possibility of your symptoms persisting while using eCliPSE.
  2. The possibility of your symptoms worsening while using eCliPSE.
  3. The possibility of developing symptoms or conditions while using eCliPSE.
  4. The possibility that eCliPSE will not be suitable for you at a particular point in time.

• Disclosure of content

  UoN has an obligation to ensure the privacy and confidentiality of your personal health information. Your personal health information will only be used or disclosed in accordance with the NSW Ministry of Health Privacy Manual for Health Information. You may enter personal information, such as health, racial, ethnic, or gender details into the program. UoN and eCliPSE will only use this information for the purpose of storing and processing it on your behalf.

  UoN and eCliPSE will not access or monitor your use of eCliPSE except:

  • In the website analytics to monitor the volume of traffic and use of the site.
  • For the automated interactivity of eCliPSE that will trigger a referral to the Suicide Call Back Service based on an algorithm if your responses to the Psychiatric Symptom Frequency (PSF) screening tool indicate that you are at high-risk of self-harm or suicide.
  • For use by us or our authorised nominees for internal research and program evaluation purposes (without, however, disclosing your identity or any other personal information that you may provide). Such research is enabled under strict privacy protocols and allowed by the UoN's Human Research Ethics Committee (HREC).

  UoN and eCliPSE will not disclose content that you post to eCliPSE, except:

  1. To investigate possible breaches of these Terms of Use.
  2. If a law requires or authorises the use or disclosure of content that you post.
  3. If disclosure is reasonably necessary to enable an enforcement body to perform its function, including: (i) the prevention, detection, investigation, prosecution or punishment of criminal offences, and (ii) the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of a court or tribunal.

• Your obligations

  You are solely responsible for any content or material that you post or upload to eCliPSE, or that is posted by another person using your username and password. UoN and the NSW Ministry of Health excludes all liability (to the extent permitted by law) for any loss, damage, or expenses suffered by you or claims made against you arising from content or material which you post or upload to eCliPSE, or which is posted by another person (whether using your username and password or otherwise).

• Our obligations to you

  UoN and the NSW Ministry of Health will take reasonable steps to ensure the security and confidentiality of material that you post or upload to eCliPSE. However, we cannot guarantee against any loss, damage, alteration or misuse of the content or material, and will not be responsible for any harm that you or any other person may suffer in connection with any loss, damage, alteration or misuse of material posted or uploaded to eCliPSE.

  UoN and the NSW Ministry of Health will use its best efforts to provide high availability of eCliPSE, but this cannot be guaranteed outside normal business hours. We are not responsible for any deletion, alteration, or loss of data due to network or system outages, file corruption, accidental deletion, incompatibilities, or any other reasons. We make no guarantees as to server reliability, speed, or consistency, and cannot be held liable for such.

• Fees, charges and cancellation

  There is no fee or charge for you to register with eCliPSE. However, if you access eCliPSE through the use of a mobile phone or the internet, your normal phone and internet data charges will apply.

  There is no minimum contract associated with the use of eCliPSE. You may choose to stop using eCliPSE at any time.

• Continuation of eCliPSE

  We reserve the right to discontinue eCliPSE at any time and for any reason.

• Disclaimer and limitation of liability

  This site is provided on an 'as is' and 'as available' basis. UoN and the NSW Ministry of Health make no representations or warranties of any kind, express or implied, as to the site's operation or the information, content or materials included on eCliPSE. To the full extent permissible by applicable law, the administrators of eCliPSE, UoN and the NSW Ministry of Health hereby disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for any particular purpose. Neither eCliPSE, UoN, nor the NSW Ministry of Health will be liable for any damages of any kind arising from the use of, or inability to use, this site. You expressly agree that you will use eCliPSE solely at your own risk.

  The materials displayed on eCliPSE (i.e., its 'content'), including without limitation all information, text, materials, graphics, names, logos and trademarks are for information purposes only. It should not be relied on as a substitute for professional advice on your or any other person's health, or the assessment, treatment, or prevention of any disease. Persons accessing eCliPSE do so at their own risk. You should always seek the advice of a physician or other qualified health provider with any questions you have regarding a medical condition. You should never disregard professional medical advice or delay in seeking it because of your result provided by anything you read on eCliPSE.

  UoN and the NSW Ministry of Health have no responsibility or liability in relation to any direct or indirect loss or damage that you incur, including but not limited to damage to your software or hardware or mobile phone or injury to you or anyone else arising from your use of, or access to, eCliPSE. UoN and the NSW Ministry of Health make no warranty regarding the quality, accuracy, merchantability, or fitness for purpose of the content on eCliPSE to your specific situation.

  UoN and the NSW Ministry of Health do not warrant that eCliPSE or functions contained in eCliPSE, such as hyperlinks, will be uninterrupted or error free, that defects will be corrected or that our server or the server that makes it available are free of viruses or bugs.

  To the extent permitted by law, all representations, conditions or warranties, whether based in statute, common law or otherwise, are excluded. In the case of breach of condition or warranty implied by law or otherwise that cannot be excluded, the liability of UoN and the NSW Ministry of Health is limited to the maximum extent permitted by law.

• Access to and ownership of program content

  The content in eCliPSE is protected by copyright, trademark and other intellectual property laws and the rights of UoN and the NSW Ministry of Health and/or their third party licensors. You obtain no interest in the eCliPSE content.

  The content, material, logos, and illustrations provided in eCliPSE are the property of eCliPSE, UoN and the NSW Ministry of Health, and may not be reproduced or redistributed or otherwise used for any other purpose without permission. You must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit, distribute, or communicate to the public the content (or a substantial part of it) in any way except as expressly provided for in these Terms of Use or under the Copyright Act 1968 (Cwlth) or other applicable laws.

  You are granted the right to view eCliPSE content using your web browser and mobile phone for your own personal use.

  By submitting content or materials to eCliPSE, you consent to UoN and the NSW Ministry of Health exercising all rights in respect of such content or materials as are set out in these Terms of Use, even if the exercise of such rights would, but for this consent, infringe any moral rights that you may have in such content or materials.

• Quality of information

  Any errors in the content that are brought to our attention will be corrected as soon as possible. UoN reserves the right to change any content on eCliPSE at any time without notice.

• Content rights

  UoN may filter, remove or refuse to post files that interfere with the technical operations of eCliPSE, including files which threaten to overload or crash a system.

• External links

  Links to external websites on eCliPSE are provided on an information source basis only. UoN and the NSW Ministry of Health make no warranty and accept no responsibility or liability in relation to any information, products, services or advice provided by these external links and any views or recommendations provided in linked sites do not necessarily represent those of UoN and the NSW Ministry of Health. You acknowledge that you enter any third party websites at your own risk.

• Complaints, technical help and technical fault reporting

  If you have a complaint about eCliPSE, you may contact: Professor Frances Kay-Lambkin (frances.kaylambkin@newcastle.edu.au).

  If you have any technical problems with eCliPSE, you may contact: support@netfront.com.au.

  Please note that personal medical advice is not available on eCliPSE from UoN and the NSW Ministry of Health.

  For personal medical advice please contact your treating medical practitioner or crisis lines such as the Mental Health Line: 1800 011 511 or the Alcohol and Drug Information Service: 9361 8000 (Sydney) or free call 1800 422 599 for assistance with accessing mental health or alcohol and/or other drug treatment and advice.

• Governing law

  These Terms of Use are governed by, and are to be interpreted in accordance with, the laws of New South Wales, Australia.

  (Last updated on 12 September 2022)